Terms & Conditions
Returns/Replacement/Refund Policy:
Products once sold cannot be returned or exchanged. We take utmost care while packing the products in case of shipping through our courier partners. However, if the product gets damaged during shipping, we will replace the product. It is subject to the recipient mailing us the photo within 8 hours of delivery at info@sculpteq.com . Team sculpteq will verify the damages and confirm the exchange. Buyer needs to send us back the damaged product within 7 days after confirmation in email from Team sculpteq. Products sent without a consent from sculpteq will not be considered for replacement. Product returned after 7 working days will not be accepted. Once the damaged product is received, we will send a replacement product. If the same product is not available for shipment. Please note there will be no money refunded in such cases. In case of money deducted but order is not generated, refund will be initiated on the same mode of payment within 7 working days. Please note, we are unable to send anyone to pick up the damaged product from your doorstep even if the exchange is approved. Although we intend to expand rapidly, we are a small team right now. You need to ship the product back to us with appropriate packing.
Dimensions / Color / Material:
Sculpteq 3D Labs Pvt.Ltd believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits. A slight variation in the shade selected by you is considered as a normal practice as these products have a tendency to reflect different shades of a color under different light and medium.
Cancellation:
An order cannot be cancelled once the payment is complete. Only exception will be inventory mismatch at our end. If you end up buying a product that is out of stock, we will cancel the order and refund full payment. Refund will be processed after receipt of the bank account details from the buyer.
Shipping Policy:
All the orders about 1000
Rs. will be eligible for free delivery. Orders below 1000 Rs. will be charged
50 Rs. for delivery.
Shipping Time / Delivery:
7 to 8 working days within
India and 15 – 21 working days outside India.
Material used for products, Guarantee /
Warranty:
There is no
guarantee/warranty for any creation. We
use best quality biodegradable raw material .